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Faculty Handbook
12.2 UNIVERSITY HOURS OF OPERATION
Revised April 1997
1. Purpose
In recognition of both the daytime and large nighttime student population at the University of Houston-Clear Lake, the following staffing guidelines have been developed to assist the university in meeting the legitimate service needs and expectations of its students. These are administered in light of general statutory expectations:
1.1 "State offices shall remain open during the noon hours each working day with at least one person on duty to accept calls, receive visitors, or transact business... and all State offices shall remain open between the hours of 8 a.m. and 5 p.m., with provisions made to stagger the normal day between the hours of 7 a.m. and 6 p.m." (H.B. 656)
1.2 UH-Clear Lake recognizes that it cannot meet, solely within the confines of these statutory regulations, the legitimate service expectations of its students. Therefore, the following policies to guide the management of its diverse staff activities are adopted, with the understanding that all full-time employees work a minimum 40-hour week:
1.3 The following general administrative offices of the university shall maintain regular minimum office hours of 8 a.m. to 5 p.m., Monday through Friday, during non-vacation periods, to meet the above statutory requirements:
1.3.1 Office of the President (President, Institutional Advancement)
1.3.2 Vice Presidents' Offices
1.3.3 Academic Deans' offices
1.3.4 Offices within Administration and Finance Division (Personnel, Accounting, Payroll, Budget, and Purchasing)
1.4 The following offices, representing those with the largest regular and necessary student contact, shall maintain minimum regular office hours of 9 a.m. to 6 p.m., Monday -Thursday; and 9 a.m. to noon, Friday:
1.4.1 Associate Deans*
1.4.2 Enrollment Services
1.4.3 Student Activities
1.4.4 Career and Counseling
1.4.5 University Cashier*
1.4.6 Bookstore and Gift Shop
1.4.7 University Food Services
* As resources allow, offices in categories B & E should move to a 7 p.m. closing time, Monday-Thursday.
1.5 The Office of Health and Disabled Services shall maintain minimum regular office hours of 8 a.m. to 10 p.m., Monday -Thursday; 8 a.m. to noon, Friday**, during fall and spring semesters.
1.6 The following offices shall maintain special and critical function within the University and must maintain operational hours different from those above. In maintaining such hours, each such office should be cognizant of the needs of the particular campus population being served:
1.6.1 Neumann Library
1.6.2 University Police
1.6.3 Physical Plant Services
1.6.4 University Computer Center
** Friday hours may be extended to 6 p.m. for these offices once Friday programming is further developed.
1.7 Faculty Suites
Every effort must be made to provide support staff in faculty suites for the following minimum coverage: 9 a.m. to 6 p.m., Monday - Thursday; 9 a.m. - 5 p.m. Monday - Friday during each long semester; and 8 a.m.-5 p.m. Monday - Friday, during the summer term.
1.7.1 Faculty Office Hours: Full-time faculty must maintain a minimum of six office hours per week. These hours should be built around faculty members' class schedules to ensure timely access for students. Faculty office hours must be posted.
1.7.2 Noon Hour Coverage: Where staffing permits, offices will remain open during the noon hours each working day with at least one person on duty to accept calls, receive visitors and transact business. Where staffing is insufficient to allow coverage during the noon hour, assistance will be provided to visitors and callers by any of the following means:
a. referral of visitors to alternate offices or individuals by posted notice;
b. routing of incoming calls to other offices or individuals via call forwarding mechanism;
c.acceptance of telephone messages by call recording system.
1.7.3 Weekend College: Special arrangements will be made to staff office services as weekend programming develops.
Exceptions to these state staffing patterns should be recommended by the appropriate vice president and approved by the President.
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