Assessment Support Units

In order to ensure continuous progress of services and operations, we need to engage in a systematic approach of assessment and timely use of assessment results for self improvement. A quality assessment plan possesses the following characteristics:

• Clear and explicitly stated outcomes
• Observable or measurable performance standards
• Regular evaluation of outcomes to determine the extent to which the they are met
• Timely use of assessment results to improve services and operations

The Process

1. At the beginning of an assessment cycle, unit heads of support units record unit outcomes, assessment methods, criteria for success in the AIM (Assessment Information Management) system.
2. At the end of the assessment cycle, unit heads record assessment results and use of results to improve services and operations.
3. All assessment plans are reviewed using a set of specific criteria.
4. The review report is shared with Division Heads and the President.
   

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